10 tips for hiring a heating and cooling contractor you can trust.

When your heating and cooling system needs a tune-up, repair or replacement, finding a great HVAC contractor can make all the difference. A trusted contractor doesn’t just fix your heating, cooling and duct systems; they help make sure your home stays comfortable, your energy bills are manageable and your HVAC and/or duct work investment lasts for years.

With so many contractors out there, how do you know who you can trust? We got you! This article is for forward-thinking homeowners like you! If you have preventive heating and cooling tune-ups and maintenance on your mind, or you’ve been thinking about upgrading your HVAC, these tips should help you find and hire a contractor you can trust.

Helping you find the best local heating and cooling repair company.

We’ll dive into everything you need to know about selecting the right contractor for your heating and cooling tune-up or replacement, but first, here’s a quick word about TVA EnergyRight’s Quality Contractor Network (QCN): We hope that you’ll use the QCN as your go-to resource for finding a TVA-vetted, licensed and insured contractor for all kinds of home improvement projects. Use our online “find a contractor” tool to identify professionals who can help you with projects ranging from heating and cooling to air sealing, insulation, plumbing and more.

In fact, helping people in our region find professionals they can trust is one of the reasons why we started the QCN! To get started, visit our website and use our “find a contractor tool.” All you’ll need to do is enter your zip code and local power company to find participating contractors in your area.

Regardless of whether or not you use our Quality Contractor Network, it’s important to do your own research and find a professional you feel comfortable with. Whether you’re upgrading your system, improving efficiency or just need a seasonal tune-up, here are 10 things to look for in a trusted HVAC contractor.

#1 — Make sure they’re licensed and insured.

Before signing a service agreement or contract, make sure your HVAC professional is properly licensed and insured. Licensing ensures they’ve met state and local requirements for training and expertise, and their insurance can protect you and your property in case of accidents or property damage during the job.

The QCN only includes licensed and insured professionals, so you can hire with confidence knowing these boxes are already checked.

#2 — Take a close look at their experience and expertise.

A trusted HVAC contractor should have a proven track record of success and experience working with your type of system — whether it’s a traditional heat pump, high-efficiency air conditioning unit, geothermal heat pump or ductless mini split heat pump.

Experienced contractors can identify potential problems more quickly, offer more accurate estimates and complete jobs efficiently. 

The best contractors stay up-to-date on systems recommended by ENERGY STAR^®, SEER2 ratings, home energy efficiency upgrades, rebates guidelines and the latest efficiency standards. Many are accredited by the Air Conditioning Contractors of America and participate in their Quality Assured Residential Services & Installation (RSI) program.

Energy-efficient HVAC systems can save you money over time, but only if they’re installed and set up properly. If you choose to work with a QCN member, they’ll be well-versed in the latest energy-saving technologies and can help you apply for rebates from TVA EnergyRight and your local power company.

#3 — Look for positive reviews and ask for references.

Good reputations are earned, not given. Before you hire anyone, check online reviews or ask the contractors you’re considering for customer references. Look for consistent feedback about punctuality, professionalism, communication and the quality of their work.

Contractors in TVA EnergyRight’s Quality Contractor Network are customer-reviewed and vetted for performance. When you choose a QCN member, you’re choosing a contractor trusted by your neighbors.

#4 — Be sure to get a detailed estimate.

A reliable HVAC contractor won’t surprise you with hidden fees or vague pricing. They’ll provide a clear, written estimate that outlines all expected costs. Double check they’ve included labor and materials as well as the equipment cost.

#5 — Compare bids to get the best offer.

If a contractor hesitates to give you a detailed estimate in writing, that’s a red flag! You’ll want to confirm you’ve agreed on the scope of work before signing off on the work. This also makes it easier to compare “apples to apples” bids from multiple contractors to make sure you’re getting the best deal possible.

#6 — Ask them about sizing and load calculations.

A system that’s too large or too small for your home will waste energy, and may lead to uneven temperatures, frequent repairs and a shorter lifespan.

A trusted HVAC contractor will conduct a Manual J load calculation to measure your home’s square footage, insulation levels and airflow needs. This helps them accurately determine the right system size for your home, and that your system operates efficiently and comfortably year-round.

#7 — Clear communication and honest customer care.

Good communication is key to a smooth project. Look for contractors who are proud of the service they offer. You can often tell, because they’ll take the time to answer your questions thoughtfully, explain their recommendations and walk you through every step of the process.

Members of our QCN are encouraged to put the customer first: From the initial call to the final inspection, they’re committed to clear communication and reliable follow-up service.

#8 — Ask about training, certification and education.

HVAC technology is constantly evolving. The most trusted contractors invest in continuing education and certifications to stay current with new equipment, installation methods and building codes.

Don’t shy away from asking your contractor about their team’s ongoing training and certification efforts.

#9 — Look for affordable routine maintenance and service offers.

A trustworthy contractor isn’t just interested in a one-time interaction — they want to build a lasting relationship with you … and your friends and neighbors! 

QCN members can also help you establish a regular maintenance schedule that ensures your system performs at peak efficiency year-round, keeping your energy bills on track and your home comfy. 

#10 — Find a contractor that’s a part of your community.

Finally, look for contractors who are active members of your community. Local professionals understand the unique heating and cooling needs of our region and take pride in helping neighbors stay comfortable all year long.